Refund policy

Last updated: 23 September 2026

Please read this policy before you place your order. Our Size Guide will help you choose the right size.

All sales are final

We do not accept returns or exchanges, and no refund or credit note is issued for a change of mind.

Missing or incorrect items

If an item is missing from your order or you received the wrong item, email us within 48 hours of delivery. Please include:

your order number
a description of the issue
photos that show the issue

Faulty items

If an item arrives faulty, email us within 7 days of delivery with clear photos and details of the fault.

Approved claims are resolved with a credit note, issued at KORSHA's sole discretion.

Condition of items

Any item sent back to us must be in its original condition. Items that are worn, soiled, damaged or show any sign of use (including perfume, deodorant, makeup or washing products) are not eligible for a credit note or replacement and may be sent back to you.

Cancellations and changes

Orders cannot be cancelled once they have been placed.
You can ask to change the size or quantity before your order is dispatched, but we cannot guarantee the change.
Please check your sizes, quantities and delivery details carefully before placing your order.